Privacy Policy
Last Updated: January 20, 2026
1Introduction
CheerVue ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.
We take privacy seriously, especially when it comes to children's information. We comply with the Children's Online Privacy Protection Act (COPPA) and implement strict security measures to protect personal information.
Please read this Privacy Policy carefully. By using CheerVue, you consent to the practices described herein.
2Information We Collect
2.1 Information You Provide
We collect information that you voluntarily provide when you:
- Create an account: Name, email address, phone number, date of birth, address
- Register athletes: Athlete information including name, date of birth, emergency contacts, medical information, skill levels
- Enroll in programs: Program preferences, payment information, parent/guardian details
- Communicate: Messages, photos, videos shared through team chat and announcements
- Use features: Attendance records, performance data, uniform sizing, travel information
2.2 Children's Information (COPPA Compliance)
For children under 13 years of age:
- We require verifiable parental consent before collecting personal information
- Parents/guardians create accounts on behalf of children under 13
- Parents maintain control over their child's information and can review, update, or delete it at any time
- We do not require children to provide more information than necessary for participation
2.3 Information Collected Automatically
When you use CheerVue, we automatically collect:
- Usage data: Pages viewed, features used, time spent on platform
- Device information: IP address, browser type, device type, operating system
- Cookies: Session cookies for authentication and preferences
- Log data: Access times, error logs, system activity
2.4 Payment Information
Payment information is processed by secure third-party payment processors. We do not store complete credit card numbers on our servers. We retain only necessary billing information for record-keeping and refunds.
3How We Use Your Information
We use collected information for the following purposes:
- Provide services: Athlete registration, team management, event scheduling, communication tools
- Process transactions: Program enrollment, payment processing, billing
- Communication: Account updates, program information, team announcements, customer support
- Improve services: Analyze usage patterns, enhance features, fix technical issues
- Safety and security: Monitor for fraud, unauthorized access, policy violations
- Legal compliance: Fulfill legal obligations, enforce terms, protect rights
Marketing: We do not use children's information for marketing purposes. Adult users may receive service-related communications and optional marketing emails (with ability to opt-out).
4How We Share Your Information
4.1 Within Your Organization
Information is shared with authorized staff at your gym or organization:
- Coaches and team staff can access athlete information relevant to their teams
- Gym owners and administrators can access organizational data
- Access is controlled through role-based permissions
4.2 Service Providers
We share information with trusted third-party service providers who assist us:
- Payment processors: To process transactions securely
- Email services: To send notifications and communications
- Cloud hosting: To store data securely
- Analytics: To improve our services (anonymized data only)
5Data Security
We implement industry-standard security measures to protect your information:
- Encryption: Data is encrypted in transit (SSL/TLS) and at rest
- Access controls: Role-based permissions limit data access
- Authentication: Secure login with password requirements
- Monitoring: Continuous monitoring for suspicious activity
While we take security seriously, no system is 100% secure. Please protect your account credentials and notify us immediately of any suspected unauthorized access.
6Contact Us
If you have questions about this Privacy Policy or want to exercise your rights, please contact us: